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Contact Us

At The Bancorp Bank Employee Branch we strive to meet all of your needs in a timely fashion. We have designed The Bancorp Bank Employee Branch to enable you to do your banking online, and most of your needs will be met within the website. However, upon occasion you may need information that is not addressed on the site. If so, please contact us and an experienced representative will assist you.

Please review our Frequently Asked Questions (FAQ’s) page for further information.

Customer Contacts:

By Email: empaccounts@thebancorp.com

By Phone: 855.781.4360 (Monday-Friday 8am-8pm ET. Lost and stolen ATM/Debit Card afterhours support 24/7/365.)

By Fax: 302.385.5099

To help maintain the security of your financial information, please do not include your account number or Social Security number in email correspondence.

By Mail:
Listed below are the addresses for you to send your correspondence and deposits. Please send all of your general correspondence to our Customer Service Center and all deposits and loan payments to the addresses given.

Customer Service Center

The Bancorp Bank Employee Branch
Attn: Customer Service Ctr.
409 Silverside Road, Suite 105
Wilmington, DE 19809

Deposit Accounts

The Bancorp Bank Employee Branch
Attn: Deposit Operations
P.O. Box 15329
Wilmington, DE 19885-5329

Loan Payments

The Bancorp Bank Employee Branch
Attn: Loan Payment Ctr.
409 Silverside Road, Suite 105
Wilmington, DE 19809

Fair Credit Billing Act *

The Bancorp Bank Employee Branch
Attn: Consumer Credit Dept.
409 Silverside Road, Suite 105
Wilmington, DE 19809

* Notify us in case of errors or questions about your bill