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Account Related Questions




Whom do I contact if I have a problem with my account?

You have 24/7 access to our Customer Call Center at: 855.781.4360.


How do I open an account?

Opening an account with The Bancorp Bank Employee Branch is a simple process. Click here to take you to our account application process. If you need to speak to an customer service experienced representative, please call 855.781.4360.


How long does it take to receive my checks, debit card, or ATM card after I open my account?

It’s important that you make the minimum opening deposit to your account in order to receive your checks, debit card or ATM card for your new account. After we receive your initial deposit, and if applicable to your account, your checks, debit card, or ATM card, will arrive in separate mailings within 10-14 business days.


How do I reorder personal checks?

Personal checks may be reordered by calling the Customer Service Center at 855.781.4360, or by emailing the request to: empaccounts@thebancorp.com.


How frequently is my account information updated?

We update all customer information nightly. Whether you access your accounts on-line, use the automated voice response system, or call us directly, your account information is updated nightly to reflect all account activity.


How can I close my account?

You can close your account by:

  • Faxing a signed request to us at: 302.385.5099
  • Mailing the signed request to:

    The Bancorp Bank Employee Branch
    Attn: Customer Service Ctr.
    409 Silverside Road, Suite 105
    Wilmington, DE 19809


Please provide us with your Account Number, current mailing address, and an authorized signature from the account owner.


How is my interest calculated?

Interest is compounded daily. Refer to your Truth in Savings disclosures for the frequency on when it is credited to the account.


How can I change my contact information?

You can change your contact information at any time by:

• Calling the Customer Call Center at: 855.781.4360
• Fill out our on-line Account Maintenance form
• Mailing the request to:

The Bancorp Bank Employee Branch
Attn: Customer Service Ctr.
409 Silverside Road, Suite 105
Wilmington, DE 19809

Please provide your name, new contact information, Account Number, and Social Security Number(SSN) or Employer Identification Number (EIN) .


What is the difference between the current balance and the available balance for my checking account?

The current balance is the total amount of funds in your account. The available balance is the amount of funds in your account to which you have immediate access.


I want to allow someone else to access my account. Can I do so?

If you didn't already specify a secondary authorized user when you opened an account, you can do so by calling our Customer Call Center at 855.781.4360.


Is it important to keep the bank updated on my email address changes?

Absolutely. Email is a critical way we keep you updated on electronic payments, news, etc.


Why do my deposit accounts show current update as of today, while my loan accounts may show previous days date information?

The deposit account information is current as of today. The loan information will only refresh when there has been an update to the account such as payment information.


Why do most of my transactions show up without a payee when they clear the bank?

Vendor (payee) information is only transmitted for debit card and  Make Payment transactions.


How do I upgrade to a debit card?

New Customers:
If you are new to The Bancorp Bank Employee Branch and do not have an account with us, you must apply and open a Checking Account to receive a debit card. Click here to apply now.

Existing Account Holders who do not have a Checking Account:
A checking account is required for a debit card to operate. Take advantage of our pre-filled application when applying for additional accounts. Login, and apply.

Existing Account Holders who have an ATM Card:
Upgrading to a debit card is easy. Debit cards are only available on checking accounts. If you have a Checking Account and do not have a debit card, login using the Account Login on the left and click on the “Modify Account Features" link  on the Customer Service Page.


My debit card/ATM card expires next month; how do I obtain a new one?

No need to remember to order a new debit card or ATM card! A replacement card is automatically generated at the end of the month prior to your current card’s expiration date. Delivery takes 5-7 business days, so you will receive the new card at least two weeks before your current card expires. The new card can be activated using your existing PIN, at which point your new card is ready to use!




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